Geertrui De Ruyver

Geertrui De Ruyver is director HR at Heilig Hart Leuven, one of the most patient-focused hospitals of the country.

And that makes it interesting. A patient-first strategy depends on clinical quality, but also on recruitment, leadership, communication, collaboration and the everyday behaviour of employees across the hospital.

In this session, Geertrui will explain how Heilig Hart Leuven tries to translate its patient-first ambition into daily practice. She will look at how employees are brought into that story, which choices make a tangible difference for patients, and how a strong internal culture can shape both patient experience and the hospital’s reputation as an employer.